Frequently Asked Questions

You can register on the web or by directly contacting our enrollment bots on KakaoTalk, Telegram, or WhatsApp. Instructions are on our Enroll page.

Yes. The first 7 days are free. If Mitra isn't clicking for your child, cancel before day 7 and you're not charged. No lock-in.

₩50,000/month in South Korea, or $35/month in the USA. One child per subscription. Cancel anytime.

Whatever your child is working on. Mitra has full curriculum coverage for grades 6 through 12 across US Common Core, Korean National Curriculum, and International Baccalaureate. Math, science, history, writing, languages, whatever's on the syllabus.

Grades 6 through 12. If you have a younger child and want to try, email support@mitratutor.com and we'll talk about fit.

Tell us at enrollment (the form asks which subjects your child is working on), or tell Mitra directly anytime. Something like "we really need to focus on math this month" is enough. She'll prioritize that subject without ignoring the rest of what your child brings to her.

Talk to your child first. Agree on the goal together. "Get homework done before anything else," "get better at French history," "finish the algebra unit before midterms." When your child brings that goal to Mitra in conversation, she'll weave it into the work.

This is deliberate. Mitra is your child's companion, not an instrument you point at them. A goal your child has agreed to is one they'll actually engage with. A goal handed down through us is one they'll resist. The conversation you have with your child IS the goal-setting.

If you want to signal a subject-level focus at enrollment or later (like "we really need to focus on math this month"), that's different. It's a hint to Mitra about what to weight, not a specific goal. You can do that directly. See "What if I really want Mitra to focus on a specific subject?" above.

Unlike general-purpose AI models, Mitra is specifically built to be a relationship-based learning tutor. In practical terms, that means Mitra:

• Actively builds a relationship with your child, earning the privilege of teaching them.
• Remembers your child, their interests, how they learn, and what they're working on, so learning progresses instead of restarting every session.
• Plans laddered learning development with goals and a path for getting there.
• Focuses on helping your child learn rather than just giving them the answer.
• Works with and remembers your child's materials.

No. Mitra works through problems with a student, not for them. She asks what they understand, where they're stuck, and builds toward the answer together. Any AI can spit out an answer. Mitra is built to deliver on the intent of the homework, not just the result.

Mitra was built for this. Short messages, one idea at a time, patient with repeats, no judgment, meets the kid where they are. Our founder and his daughter both have ADHD, and what works for them tends to work for any learner.

Every message runs through a safety classifier before Mitra responds. We log and escalate anything suggesting distress, self-harm, or danger. We collect the minimum data needed, never sell or share it with third parties, and document our full approach on our compliance page, which covers data retention, safety architecture, and the Korean AI Basic Act requirements we meet.

Not routinely. You get weekly summaries of what subjects your child worked on and how they're engaging. You don't see transcripts of casual conversation.

This is by design. Students who know they're being watched don't tell their tutor the truth about what they're struggling with, and that honesty is what Mitra most needs to help them.

The one exception: if Mitra detects a serious safety concern (self-harm, abuse, danger to self or others), you are notified immediately. Details on our compliance page.

In the parent portal. You'll find weekly summaries, subject-level progress, and growth views. We also push a weekly report to you automatically, so you don't have to log in to stay informed.

Through the parent portal. If you can't log in, email support@mitratutor.com and we'll handle it. Cancellation takes effect at the end of your current billing period.

Enter the enrollment code the program gives you. You can do this one of two ways:

• At signup: type the code into the "Enrollment code" field on the signup form.
• After signup: tell Mitra in a message, for example "my enrollment code is MATH1-A2K9".

Either way, your child joins the program's class and the program's materials (textbooks, worksheets, curriculum) appear on your child's bookshelf.

Email support@mitratutor.com and we'll unenroll them the same day. Your child keeps their Mitra account, their session history, and their personal bookshelf. What ends is access to the program's class materials.

Your child's Mitra account travels with the family. They keep their history, their relationship with Mitra, and anything you or they personally uploaded to their bookshelf. What ends is access to the program's own materials (class textbooks, worksheets, and curriculum the program uploaded). Only what the family owns travels with them.

Email support@mitratutor.com with the old phone or account details and the new ones. We'll migrate your child's history, notes, and enrollments so nothing is lost.

We handle these by hand because account changes happen rarely, and we'd rather handle them carefully one at a time than risk an automated match going to the wrong student.

No. They get a weekly summary of what subjects you worked on and how it went. They don't see our actual conversations.

The only time your parent gets notified about something specific is if you're in real danger (self-harm, abuse, that kind of thing). Everything else stays between you and Mitra. Read more in Mitra's letter.

Yes. Photos of homework, worksheet pages, textbook chapters, whole PDFs. Send whatever you're working on and Mitra will read it and work through it with you.

Just tell her. "I want to finish algebra unit 3 before midterms," "I need to pass my French test Friday," "I want to stop bombing chemistry labs." Whatever it is, say it in conversation. Mitra will remember and help you focus on it.

You don't need a big formal goal. Small ones count too. "I want to finally understand fractions" works the same way. The point is that it's yours.

If your parent has an idea for a goal too, talk to them about it and bring it to Mitra together as something you both agreed on. A goal you actually want is one you'll actually work on.

Pretty much anything on a school syllabus for grades 6 through 12. Math, science, history, writing, languages, whatever. If your school uses US Common Core, Korean curriculum, or IB, she's got it.

Yes. Mitra doesn't sleep. Message her whenever you need help.

Ask your parent to email support@mitratutor.com with your old and new details. We'll move everything over so Mitra picks up where you left off.

Nothing. Parents pay for the subscription directly. No license fee, no per-seat charge, no minimum commitment from your side.

Yes. We share revenue back with partners beyond a small threshold of enrolled students. Details in the conversation. Email partnerships@mitratutor.com.

Every class you create in the org admin portal gets an auto-generated enrollment code (for example MATH1-A2K9). You hand this code to families.

The family enters the code either on the signup form, or mid-conversation with Mitra by typing it to her (for example: "my enrollment code is MATH1-A2K9"). Either way, the student joins your class and your class materials appear on their bookshelf.

Attribution: if a student uses your code within 14 days of signing up with Mitra, and hasn't already entered another partner's code, you receive credit for their enrollment. You can regenerate a class code at any time. The old code keeps working for 14 days, then expires.

Partners don't enroll students directly. The parent does. Share your class enrollment code with the family, and they enter it at signup or mid-conversation with Mitra. Once they enroll with your code, the student appears in your org admin portal. See "How does enrollment work" above for the full flow.

If the student is already enrolled in Mitra, they join your class by entering your class enrollment code. You can also add them from the class detail page in the org admin portal. The family is notified, and your class materials appear on their child's bookshelf.

In the org admin portal, open the class detail page. Each enrolled student has a remove option. To move a student between classes, remove them from the old class and add them to the new one.

You see aggregate analytics across your students: where the cohort is thriving, where they're commonly getting stuck, what to focus on in the next session.

You don't see individual session content. Per-student reports go to parents. If a parent chooses to share with you, that's their call. See the partners page for the full policy.

Goals flow through the student, not through us. Tell parents what the cohort is working on, let them talk with their child, and when the student tells Mitra in session, she'll fold it in. The class materials you upload already signal subject focus. Specific goals (like "pass the November mock exam," "complete chapters 3-5") are a conversation the family has.

If you need visibility into whether students are working toward those goals, the aggregate analytics on the partner dashboard show cohort subject engagement. Per-student reports stay with the parent.

Your bookshelf stays yours. The textbooks, worksheets, and curriculum you upload remain your IP. A student who leaves your program keeps their Mitra account but loses access to those materials. Only what the parent owns travels with them.

The parent needs to email support@mitratutor.com with the old and new account details. We'll migrate the student's history, and their enrollment in your class follows them automatically.